Categories: Jobs

EWP Consultant – Night Affiliate Life Health Solutions

Introduction
Vacancy’s exists for EWP Consultants – Night Affiliates within Life Health Solutions, based at Head Office, Rosebank, reporting to the EWP Team Leader. The successful candidates will be responsible for providing quality emotional consultations and counselling with employees telephonically. The role will require the referral, management and follow-up on referrals to the EWP Practitioners network and ensure services are in line with the clients’ service level benchmarks. The compiling of reports and risk management are also important aspects in this position.
Critical Outputs
  • Provide quality emotional telephone counselling and consultation services to relevant stakeholders
  • Demonstrate appropriate consultation methodology that is efficient, customer focused and professional and in line with clinical protocols provided by Life Health Solutions
  • Link, and follow-up on face to face referrals to the EWP Practitioners’ network and ensure resolution with service level benchmarks
  • Maintain up to date knowledge of client companies’ Service Level Agreements as well as internal systems, policies and procedures
  • Consider appropriate care methodology when providing solution plans (Channel of Care)
  • Ensure that information is shared with respect to best practice standards of ethical behavior and confidentiality
  • Managing any risks, contain employees, and ensure appropriate care resolution
  • Demonstrate consistent and accurate recording of case data
  • Activate support for stakeholders requesting legal or financial wellness interventions
  • Activate support for stakeholders requesting medical advice and/or health related interventions
  • Undertake Manager/HR/Occupational Health consultations where needed
  • Arrange and refer group trauma interventions, post trauma
Requirements
  • Clinical or counseling related qualification (Master’s degree in Psychology / Social Work Degree / Registered Counselor)
  • 2 years of experience in relevant Human Sciences field or within Employee Wellness Programme
  • Annual professional registration with the relevant statutory body (HPCSA; SACSSP
Competencies
  • Sound knowledge of ethics and codes of practice within the field of psychology, social work; counseling and employee wellness programmes
  • Exceptional written and verbal communication skills to enable clearly consolidated reports and feedback to relevant stakeholders
  • Good interpersonal skills and analytical abilities
  • Ability to work independently and proactively, as well as being an integral member of a team
  • Ability to apply clinical skills and knowledge to employee wellness programmes
  • Ability to work in a high pressure, fast paced environment
  • Excellent administrative and organisational skills,
  • Ability to multi-task and interact professionally with clients and colleagues
  • Strong customer service focus; ability to understand/anticipate customer needs
  • Confidentiality and integrity
  • Align with operational requirements of the business
  • Excellent written communication skills
Email
Thabelo.Manebaneba@lifehealthcare.co.za

Please specify the position you are applying for when submitting your CV.

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Life Healthcare has a mandatory COVID-19 vaccination policy in place which requires all employees to be COVID-19 vaccinated

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

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2 years ago

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