Harambee Learnership Programme

Role description

Harambee Youth Employment Accelerator Work Integrated Learning Programme
Passionate about customer service and helping others? Do you want to grow your skills while earning a stipend? We are looking for curious, positive and dynamic young people to join our Contact Center Work Integrated Learning Programme. You will gain valuable contact center experience while helping young people who have challenges in finding work.

Who is Harambee? 
Harambee is a not-for-profit social enterprise that aims to solve youth unemployment through partnerships. We work to unlock jobs and break down barriers that keep millions of South Africans unemployed. Harambee is an anchor partner in a breakthrough platform called SA Youth which brings together partners and employers to create a single national platform for young people to access earning and learning opportunities. Since inception Harambee has supported over 3.5 million work seekers and enabled over 900,000 work opportunities.

Position Description
12-month Work Integrated Learning Programme candidate.
You will support young work seekers/entrepreneurs via telephonic conversations/ email communications by providing them with meaningful advice and giving them practical guidance on their journey to employment.

Harambee contact center learner responsibilities include:
Supporting young work seekers/entrepreneurs via telephone conversations/email communications
Utilizing active listening, empathy, and problem-solving skills to understand young work seekers/entrepreneurs’ needs and respond with meaningful guidance and support.
Work with our team leaders to improve processes and the experience of young work seekers/entrepreneurs
Follow the Harambee values and ways of working.

 

Role requirement

Requirements and skills 
Strong verbal and written communication skills in English
Fluent communication in multiple South African languages is advantageous.
Basic computer literacy and typing skills.
The ability to multitask and manage time effectively.
Excellent problem-solving skills
Demonstrate high levels of empathy and care for others.
Ability to remain calm in stressful situations
Team orientated.
Disciplined and committed.
Applicants from LSEN schools are encouraged to apply

Minimum Requirements 
Commit to a 12-month programme beginning in September 2023
Be available from 8am-5pm Monday to Friday for the duration of a 12-month programme.
Must be open to working shifts and occasional weekends.
You must live within one taxi ride of Braamfontein.
Matric (Grade 12) or Grade 10 for applicants with disabilities.
No criminal record
Currently unemployed with no or very little work experience.
Harambee is an equal opportunity employer who actively supports the recruitment of people with disabilities, as such this is an inclusive programme available to applicants with disabilities

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