Store Assistant Manager – Baby City (Table Bay Mall)

Closing Date 27 November 2022

• detailed in the standard operation procedures
• Manage price overrides to ensure it is kept to a minimum
• Reconcile the physical daily takings to the Unisolv run report
• Reconcile the physical tender takings to the physical tenders banked
• Declare all variances in your cash up report
• Analyse all variances per tender type and per cashier
• Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
• Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
• Control and balance the petty cash on a daily basis ensuring all control measures are in place.
• Prepare and submit the petty cash summary for submission for reimbursement.
• Conduct random checks on cashier floats for balancing on a daily basis
• Manage cash on hand

Customer Service

• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
• Resolve customer problems in a timely manner
• Address customer and employee satisfaction issues promptly and in person
• Develop professional relationships with all customer contacts
• Ensure high levels of customer’s satisfaction through excellent service
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
• Ensure that the customer request system is operational and actioned on a daily basis
• Ensure the accurate manual processing of points to customer accounts
• Report and encourage new loyalty signups continuously

Human Resources

• Manage and facilitate human resource processes, submissions and documentation for the entire business unit in compliance with standard operating procedures
• Manage store personnel including guiding and supporting them with training, mentoring and development
• Monitoring, evaluating and coaching performance, staffing, scheduling, prioritizing and delegating tasks
• Ensure that employees receive planned training and request feedback from employees whom attended training
• Take total ownership of the workforce management processes within the business unit including master data management and transactional management
• Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.
• Effectively convey knowledge to your team
• Manage the disciplinary processes and procedures in store in alignment with the company disciplinary policies and procedures

Operational Management

• Maintain a safe environment with proper lighting, signage and disability access
• Oversee security, fire prevention and other safety systems
• Plan and oversee all repair, installation activities and overall building maintenance within the store
• Manage and maintain relationships with contractors
• Oversee day-to-day operations of the store and provide guidance
• Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively

Administration and Reporting

• Facilitate and assist in any internal or external audits conducted in store
• Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
• Maintain and oversee complete store administration and ensure compliance with policies and procedures
• Report on buying trends, customer needs, profits etc
• Adhere to all company and business unit deadlines
• Adhere and familiarize yourself with policies, code of conduct and standard operating procedures
• Always represent the Brand in all communication (verbal and written) with external and internal stakeholders

Receiving and Capturing

• Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions
• Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures
• Ensure the accuracy and completeness of branch transactionsCompetencies:

  Essential: 

  • Retail store management disciplines. Basis IR management. Retail admin experience, including but not limited to Receiving, Capturing, Point of Sale, Cash office, and Customer service areas.
  • Creative and innovative thinking. Decision-making and judgement. Problem-solving. Researching information. Inquisitive. Learning ability. Logical and analytical. Understanding of job analysis. Organisational and political savvy. Calculate risk taking. Insight. Multi-tasking. Be able to analyse and explain financial and Retail reports. Be able to do effectively forecasting.
  • The ability to identify and manage your own emotions and the emotions of others.
  • The exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. Power distance sensitivity. Conflict management, counselling skills and networking skills. Emotional Intelligence.
  • Acts as a role model and talks to others about the need for high standards and quality. Checks their work against SOP’s.
  • Ensure the highest level of professionalism at all times. Focus on quality.
  • The ability to communicate effectively with all types of people, this includes explaining concepts to first time users.
  • Diplomatically handles challenging or tense interpersonal situations. The tendency to cope well with pressure and the
  • capacity to recover quickly from difficulties or toughness. Responsive to one’s surroundings or perception of something.
  • Facilitate group conversations. Performance management and group leadership. Strategic vision. Coaching and mentoring. Change management.
  • Interviewing skills. Enforcing laws, rules and regulations. Staff management and delegation. Employee development, resource management and controlling progress. Transferring knowledge. Business acumen.

  Special conditions of employment:

  • South African
  • MIE, clear criminal and credit
  • Driver’s license and own reliable transport

  
  Remuneration and benefits:

  • Market Related Salary
  • Medical Aid
  • Provident Fund

  
  ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN’T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

  
  Dis-Chem Baby City Group is an equal opportunity employer. Dis-Chem Baby City Group approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem Baby City Group actively supports the recruitment of People with Disabilities.

• Apply Now