JOB DESCRIPTION FOR ADMINISTRATOR (RECEPTIONIST)

Receptionist:

• Delegating walk in/phone in clients to correct department
• Switchboard
• Receiving calls and transferring to the correct person
• Taking message is staff not available to take call
• Correspondence
• Receiving incoming faxes – giving through to the correct person
• Purchasing
• Ordering stationery from HO, i.e. contract book etc
• Stationery requisitions i.e. pens, paper etc locally
• General grocery requisitions i.e. coffee, tea, sugar and milk
• Any other purchases as requested from time to time:
  • Obtaining quotation from supplier
  • Creating/requesting requisition
  • Obtaining PO from Procurement (HO)
  • Placing order with the supplier
  • Combine supplier invoice and PO after receiving and checking the goods
  • Handing over to person receipting in the branch (Supervisor)

Filing:

• Preparing the individual file
• Placing the relevant documentation in the file
• File alphabetically according to the Debtor Code

Finance:

• Banking
• Daily banking
• Posting the banking on the Q-Drive

Other:

• Adhoc responsibilities

Sales:

• Receiving leads (phone calls/walk in clients)
• Completing paperwork regarding leads (manual method)
• Capturing leads on Listener (same day)
• Capturing leads on Rep/Consultant individual pages – Q-drive
• Capturing leads on Sales Managers page – Q-drive
• Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
• Drawing previous days leads from Listener / dividing between consultants and following normal lead process
• Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
• Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
• Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
• Tuesday and Friday mornings – update self-generated leads
• Assisting with Telesales

Client queries:

Assisting walk-in clients with queries and liaising with HO (Sales)
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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