Role Purpose
Join our growing Omnichannel team that’s reinventing the shopping experience across Africa. If you enjoy working with cutting-edge mobile technology and have a customer service obsession, join us as part of the largest supermarket retailer in Africa. We serve 1 billion customers each year through our footprint in Africa in 2,689 outlets across 15 countries.
As a User Interface Designer, you will be part of a small, but growing Shoprite Design Team where you will work closely with the user experience lead and customer-facing product managers in all aspects of visual product design. Together, you will create beautiful UI, enjoyable interactions and well-crafted design pieces for our web, iOS, Android, and other digital products. We’re looking for someone who is a self-starter, passionate about human-centred design and has a genuine interest in current product design trends.
The User Interface Designer owns designs within clearly defined parameters, and works on understanding and articulating the design artifacts and deliverables needed to enhance specific design features alongside the design team.
Role Description
Visual Product Design
- Work across multiple brands to translate wireframes and flows into beautiful interface designs that are on brand.
- Be able to translate wireframes across channels and platforms – from mobile to tablet and desktop.
- Visual UI design and asset preparation for production.
- Work closely with the User Experience Lead to craft the best possible interfaces and experiences.
- Keep the team updated on product design trends and best practices.
- Support the team with producing integrated customer lead digital products in partnership with external design partners and agencies.
- Create standard prototype interfaces using tools such as Figma, Sketch, Marvel and InVision.
- Assist the design team and product managers in the conceptualisation of viable and disruptive product ideas.
- Conduct ongoing research on existing and emerging technology to support innovation.
- Identify potential opportunities for new products as well as product, user interaction and design improvements.
Operations
- Supports customer-led design thinking across omnichannel digital channels.
- Adhere to and improve customer service levels across businesses and services.
Team Collaboration
- Support a customer-centric culture, processes, and ways of working.
- Support in the iteration of designs, integrating feedback from Product Managers, Developers, and Design colleagues.
- Be able to make changes quickly and on the fly to assist the development team in refinement sessions.
- Be able to seamlessly work with multiple UX and UI design teams across the business.
- Work as part of an Agile Product Team to coordinate application development and delivery.
- Work collaboratively with key stakeholders to ensure holistic problem investigation and integration to design and develop the right solutions.
- Maintain ongoing and effective communication with the team to ensure fit-for-purpose design and solutions.
Qualifications and experience
- Degree or Diploma in Design, Commerce, Engineering, Marketing or Advertising – (essential).
- +1 years’ of experience in a similar capacity or role with proven success in user-centred design and UI design tools – (essential).
- Skilled in visual design of digital products, including but not limited to Mobile applications on Android and iOS and Responsive web; Figma, Sketch, Marvel and Invision – (essential).
- A portfolio of work to showcase design abilities and craft in creating user interfaces – (essential).
- Experience communicating interactions using motion design principles as it relates to user interface design – (essential).
- Exposure to successfully launching new product features on both mobile and desktop – (essential).
- Marketing / advertising / digital agency experience – (essential).
- Be able and comfortable to work within an Agile environment – (essential).
- Digital customer design development (UX design, wireframing, AB Testing, customer research etc.) – (desired).
- Experience in working with, building and maintaining Design Systems (desired)
- An understanding of analytics in digital product design – (desired).
- Information technology management – (desired).
- Understanding of the African digital market and customers – (desired).
- Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (desired).
Key competencies and work ethic
- An emerging UI professional with strong research skills and a passion for digital design solutions. Applies critical skills (user research techniques, interactive design, visual design, prototyping, service design, written content) and meta-skills (analysis, ideation, theory, process) to create, design, and organise interactive elements in a meaningful way to enhance user experiences.
- Innovative and solution-orientated – Is curious and keeps up to date with the latest trends and technologies in user experiences. Thinks outside the box to come up with creative solutions.
- Analytical thinker – Able to collect, organise and assimilate disparate and multiple pieces of data to draw sound conclusions and arrive at optimal solutions. Uses qualitative and quantitative data to evaluate the performance of designs.
- Customer orientation – Passionate about the customer and making customers’ lives easier. Able to place self in the customers’ shoes to understand their problems and develop meaningful design solutions.
- Motivated self-starter with good energy and drive – Takes accountability for actions and mistakes.
- Results-oriented – Proactively drives results and sets stretch goals for self, remaining focused, working creatively within constraints while working tenaciously to meet and exceed expectations within quality standards.
- Organised and detailed – Effectively plans, coordinates and executes functions, practices and procedures to realise business unit goals and objectives. Diligently watches over work processes, tasks and outputs to ensure accuracy and deliver on priorities.
- Business perspective – Understand basic business models and practices and how to optimise business efficiencies through design.
- Communication skills – Communicates well both verbally and in writing. Able to simplify technical concepts and confidently present and convey information to a variety of stakeholders.
- Team player and collaborative partner - Works effectively as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with business stakeholders.