Customer Service Team Member — Morningside, Gauteng (Full-Time)
We are seeking a friendly, reliable Customer Service Team Member to join our busy Morningside location. This full-time, permanent role is perfect for someone who enjoys frontline service, works well under pressure, and takes pride in helping customers have a great experience. You will be part of a small, fast-moving team responsible for serving customers, handling payments, and keeping the front-of-house area organised and welcoming.
Role overview:
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Provide fast, friendly and professional service to every customer.
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Take and process customer orders accurately at the counter and by phone.
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Handle multiple payment methods and maintain cash control.
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Assist with stock receiving, unpacking and front-of-house presentation.
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Support colleagues and supervisors to ensure smooth daily operations.
Key responsibilities:
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Greet customers warmly and create a welcoming environment.
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Recommend specials, promotions and add-ons to increase customer satisfaction and sales.
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Take orders quickly and correctly using the point-of-sale system; ring up purchases and process payments (cash, debit/credit).
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Pack, bag or box orders neatly and ensure each order looks presentable and accurate before handing over.
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Manage phone orders: answer promptly, confirm order details, and process for collection or delivery.
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Balance the cash register at shift end; perform accurate cash counts and report any variances.
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Maintain the checkout and front-of-house areas: keep them clean, tidy and stocked with necessary supplies.
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Receive, verify and unpack incoming stock and assist with rotation and shelf replenishment.
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Communicate any customer complaints or serious incidents to the manager and help resolve minor issues on the spot, following company policy.
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Follow all company procedures, food-safety and hygiene requirements where applicable.
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Be flexible and willing to perform additional duties as requested to support the team.
Who we are looking for:
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Minimum requirement: Matric (Grade 12).
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Clear criminal record.
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Fluent in English; ability to communicate politely and clearly.
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Must live within 15 km of the store or have reliable transport.
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Strong customer-service attitude: patient, courteous and positive.
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Good numeracy and basic computer skills to handle POS and cash reconciliation.
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Ability to multitask during busy periods while maintaining attention to detail.
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Reliable, punctual and able to work varied shifts as needed.
Desirable (not essential):
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Previous experience as a Team Member, Crew Member, or Back-of-House staff in retail or hospitality.
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Comfortable working in a fast-paced environment and meeting service targets.
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Experience handling phone orders and using common POS systems.
Work schedule & conditions:
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Full-time, permanent role.
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Standard shift length typically 8 hours; schedule may include evenings, weekends and public holidays as required.
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Operate in a customer-facing, sometimes busy environment requiring standing, light lifting and manual handling.
Selection & application process:
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Candidates will complete an online Potential Work Performance Assessment Battery as part of the recruitment process.
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Typical application questions may ask about your location, how you’d handle register shortages, how you assist customers with orders (in person and by phone), how you prioritise tasks during peak periods, and what you do to ensure order accuracy.
Why join us:
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Opportunity to work in a supportive team with on-the-job training.
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Gain practical customer-service and retail experience that builds your CV.
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A role with variety—interaction with customers, use of tech (POS), stock handling and team collaboration.
If you are friendly, organised and eager to provide excellent customer service, we encourage you to apply. Please ensure your application includes your current suburb, availability, and any relevant retail or hospitality experience. We look forward to welcoming a new team member who shares our commitment to great service and teamwork.