Capitec Call Centre Agents

Capitec Bank Hiring Call Centre Agents (Work-from-Home Opportunity)

Location: Johannesburg, Gauteng, South Africa
Company: Capitec Bank Ltd
Position: Call Centre Agent
Start Date: June 20, 2024
Application Link: Apply Now

Job Overview

Capitec Bank is seeking enthusiastic individuals who have completed Grade 12 to join their team as Call Centre Agents. This is a work-from-home position that requires providing outstanding customer service, assisting clients with their banking inquiries, resolving issues, and sharing details about Capitec’s products and services.

Key Responsibilities

Provide telephonic and chat support via Glia for Capitec clients.
Assist clients across the Business Bank product range.
Ensure efficient and timely service while adhering to company policies and procedures.

Experience Required

Minimum: 1 year of experience in a call centre service environment.
Ideal: Experience in banking, conflict management, and basic technology usage.

Qualifications

Minimum: Grade 12 National Certificate or Vocational qualification.
Ideal: FAIS accreditation as a Key Individual, approved by FSCA.

Knowledge and Skills

Minimum:
- Understanding of client service principles and practices.
- Strong communication skills with clear enunciation and pronunciation.
- Basic computer literacy (MS Word, Excel, Outlook).
Ideal:
- Knowledge of the banking industry.
- Conflict management skills.
- Familiarity with telephonic and online communication tools.

Conditions of Employment

Clear criminal and credit record.
Availability for regular shifts, including weekends and rotational standby duty.

How to Apply

Assessment: Learn more about Capitec’s work culture and complete a short assessment online.
Application: Submit your application by clicking on the “Apply Now” link.

Why Join Capitec?

Capitec Bank provides a dynamic and supportive work environment, offering opportunities for professional growth and development in the banking industry.

If you are self-motivated, detail-oriented, and passionate about delivering exceptional customer service, this role could be your gateway to a successful career at Capitec Bank!

Apply Now and Start Your Journey with Capitec Bank!