Call Centre Agent (Customer Service – Mobile)
Company: Mr Price Money
Location: Durban, KwaZulu-Natal (On-site)
Industry: Retail / Telecommunications
Contract Type: Permanent
Posted: October 2025
Closing Date: Not specified
Introduction
Are you passionate about providing excellent customer service and enjoy working in a fast-paced, dynamic environment? Mr Price Money, part of the Mr Price Group, is looking for enthusiastic and professional Call Centre Agents (Customer Service – Mobile) to join our growing team in Durban.
This is an exciting opportunity for individuals who are eager to grow their careers in customer service, telecommunications, and retail while working with one of South Africa’s leading and most trusted retail brands.
As a Customer Service Representative, you will play a crucial role in delivering a world-class customer experience by assisting our clients with mobile-related queries, product issues, billing enquiries, and account services.
Job Purpose
The primary responsibility of the Call Centre Agent is to ensure that every customer receives efficient, professional, and friendly assistance across all service channels. This includes handling calls, emails, WhatsApp messages, and web chat enquiries while maintaining a high standard of communication and customer satisfaction.
Key Responsibilities
As a Call Centre Agent at Mr Price Money, your daily duties will include:
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Customer Interaction and Support
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Respond promptly to incoming calls, emails, WhatsApp, and web chat queries from customers.
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Offer accurate and helpful information about Mr Price Money’s mobile products and services.
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Assist customers with account queries, billing concerns, SIM card issues, and other mobile service requests.
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Query Resolution and Escalation
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Investigate customer issues efficiently and provide timely resolutions.
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Escalate complex or unresolved issues to the appropriate department while maintaining customer communication until resolution.
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Ensure that customer expectations are met and exceeded through clear, empathetic, and solution-oriented responses.
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Data and Information Management
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Log all customer interactions and queries accurately in the system.
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Update customer records to ensure data accuracy and compliance with internal policies and data protection regulations.
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Service Excellence
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Deliver a consistent, high-quality service experience across all communication platforms.
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Adhere to Mr Price Money’s customer service standards and operational procedures.
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Achieve key performance indicators (KPIs) such as average handling time, first-call resolution, and customer satisfaction scores.
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Collaboration and Teamwork
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Work closely with team members and other departments to resolve customer issues.
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Participate actively in team meetings, training sessions, and performance discussions.
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Support colleagues and contribute to a positive, energetic, and collaborative work environment.
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Continuous Learning
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Stay updated with new products, promotions, and system changes.
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Participate in learning and development opportunities provided by Mr Price Money.
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Continuously seek ways to improve service delivery and personal performance.
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Required Qualifications and Experience
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Matric / Grade 12 certificate (essential).
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Minimum of 1 year’s experience as a Customer Service Representative, preferably in a telecommunications (Telco) or retail environment.
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Proficient in using communication platforms such as WhatsApp for Business, webchat, and email systems.
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Good understanding of retail mobile products, account servicing, and billing processes.
Key Skills and Competencies
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Excellent verbal and written communication skills.
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Strong listening, problem-solving, and analytical abilities.
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Customer-focused with a passion for helping others.
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Confident in multitasking and managing multiple communication channels simultaneously.
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Detail-oriented and capable of maintaining accuracy under pressure.
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Positive attitude, resilience, and commitment to teamwork.
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Basic computer literacy and familiarity with CRM or ticketing systems.
Why Join Mr Price Money?
Working at Mr Price Money is more than just a job — it’s a career in a vibrant and forward-thinking organization that values its people and promotes growth. You will enjoy:
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Performance Incentives: Achieve your service targets and be rewarded through our exciting incentive programs.
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Career Development: Access to extensive learning and development opportunities designed to help you advance your career within the Mr Price Group.
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Employee Discounts: Enjoy exclusive discounts across all Mr Price Group brands – including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
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Dynamic Work Environment: Join a passionate, energetic team where innovation and collaboration are celebrated.
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Health and Wellness Benefits: Participate in our comprehensive wellness programs designed to support your physical and mental well-being.
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Recognition and Rewards: Get acknowledged for your hard work and dedication through our internal recognition initiatives.
Personal Attributes
We are looking for individuals who are:
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Empathetic and customer-centric.
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Energetic and motivated to achieve results.
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Team players who value collaboration.
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Adaptable to new systems and processes.
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Honest, reliable, and committed to excellence.
Application Process
Interested candidates who meet the above requirements are invited to apply online through the Mr Price Careers Portal. Ensure that your CV is updated, and all supporting documents are attached.\