UIF Client Service Officer Opportunity 2025: 454 Vacancies Nationwide
The Department of Employment and Labour has announced an exciting opportunity for individuals who are passionate about public service and assisting communities. A total of 454 UIF Client Service Officer positions are available across various Labour Centres and Satellite Offices in the Mpumalanga Province. This large-scale recruitment drive aims to strengthen service delivery within the Unemployment Insurance Fund (UIF) branch, which plays a vital role in providing financial support to South Africans who are unemployed or on maternity, illness, or adoption leave.
This opportunity is a re-advertisement, which means that even those who previously applied must submit a new application. The department seeks energetic, committed, and service-oriented individuals who are eager to make a difference and grow within the public sector.
Job Overview and Purpose
As a UIF Client Service Officer, your primary responsibility will be to assist clients in applying for UIF benefits, ensure that applications are correctly processed, and handle client inquiries effectively. This position plays an essential role in the smooth operation of Labour Centres by providing accurate information, guiding applicants through various processes, and ensuring that all UIF services are delivered in line with national standards and policies.
The UIF Client Service Officer will also handle administrative duties, register payment continuation forms, and verify client documentation. The goal is to maintain efficient service delivery and uphold the department’s commitment to Batho Pele Principles — putting people first.
Minimum Requirements and Competencies
Applicants must have a Grade 12 (Matric) certificate as the minimum qualification. While previous experience in customer service, administration, or labour-related work is beneficial, it is not mandatory. The department accepts applicants with 0–6 months of experience, making this a great opportunity for school leavers and young job seekers.
Candidates are expected to have knowledge of:
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The Unemployment Insurance Act and Regulations
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The UIF Contributions Act
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The Public Finance Management Act (PFMA)
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The Protection of Personal Information Act (POPIA)
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Batho Pele Principles and departmental policies
Strong communication skills — both written and verbal — are essential. Applicants should be computer literate, have good interpersonal and analytical skills, and demonstrate professionalism in dealing with clients. Additional skills include time management, telephone etiquette, problem-solving, and the ability to work effectively in a team environment.
Key RESPONSIBILITIES
Successful candidates will:
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Provide screening and advisory services to UIF clients.
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Process and verify UIF benefit applications.
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Register payment continuation forms and maintain accurate records.
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Offer frontline customer service in compliance with departmental guidelines.
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Conduct administrative tasks related to client queries and file management.
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Contribute to the department’s overall mission of efficient, fair, and accessible UIF service delivery.
This position demands patience, empathy, and accuracy, as UIF services directly affect people’s livelihoods during challenging times.
Work Locations
The vacancies are spread across multiple Labour Centres and Satellite Offices, including Barberton, Bethal, Carolina, Ermelo, Middelburg, Mbombela, Mkhondo, Volksrust, Secunda, and many more within Mpumalanga Province. Applicants are advised to apply for only one location to avoid duplication and delays in processing.
Salary and Benefits
The position offers an annual salary of R269,499, along with standard government employment benefits. Employees also gain valuable career development opportunities within the Department of Employment and Labour, with access to ongoing training, internal promotions, and participation in national initiatives aimed at improving service delivery.
Application Process
Applications must be submitted using the Z83 application form, available on the Department of Employment and Labour’s official website: www.labour.gov.za. The application should include:
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A fully completed and signed Z83 form
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A comprehensive CV
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Certified copies of your ID, matric certificate, and any additional qualifications
Applications can be submitted online or directly at the relevant Labour Centre. The department emphasizes that canvassing will lead to disqualification, and only shortlisted candidates will be contacted. Applicants must also consent to their information being used for verification in accordance with the POPIA Act.
Why Apply?
This UIF Client Service Officer position offers a remarkable chance to build a meaningful career in public service. It’s not just a job — it’s a commitment to improving the lives of South Africans by ensuring fair access to unemployment benefits and financial assistance. Whether you’re starting your career or seeking stability in a respected government department, this is a golden opportunity to grow professionally while making a difference in your community