Unifi Zambia Is Hiring Call Centre Agents in Lusaka – Apply Now (2025/2026)
Job Title: Call Centre Agent
Location: Lusaka, Zambia
Company: Unifi
Employment Type: 12-Month Contract
Application Deadline: 13 December 2025
Introduction: Join Unifi Zambia as a Call Centre Agent
Are you passionate about customer service, communication, and helping people succeed? Unifi Zambia is now hiring Call Centre Agents in Lusaka for the 2025/2026 recruitment cycle. This is an excellent opportunity for job seekers looking for Call Centre Jobs in Lusaka, Customer Service Jobs in Zambia, and Unifi Zambia Careers with a reputable and fast-growing financial services company.
Unifi, one of the fastest-growing personal loan providers in Africa, is known for delivering simple, fast, and affordable credit solutions to thousands of clients across Zambia, Kenya, Uganda, and South Africa. The company is committed to exceptional service and a technology-driven approach.
If you are ready to join a high-performance team and contribute to excellent customer experience at Unifi, this job is for you.
About Unifi (Company Overview)
Unifi is a leading financial services institution focused on transforming access to personal loans across Africa. The brand is recognized for:
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Fast and simple loan processes
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Human-centric customer service
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Modern digital platforms
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Innovative tech and data analytics
Learn more about Unifi:
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Company Website: unifi.credit/about
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YouTube Videos:
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Unifi Overview
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Unifi Loan Services
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Unifi Customer Journey
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Unifi is committed to building trust, integrity, and convenience in the African lending market.
Role Purpose
The Call Centre Agent role is designed for individuals who can handle customer interactions professionally, efficiently, and with a strong sense of responsibility. You will be responsible for handling both inbound and outbound calls, resolving customer queries, and ensuring exceptional service delivery while supporting Unifi’s performance goals.
This job requires accuracy, fast thinking, communication skills, and a customer-focused attitude.
Key Responsibilities
As a Call Centre Agent at Unifi Zambia, your responsibilities will include:
Customer Interaction
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Respond to incoming customer calls promptly and professionally
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Make outbound calls to follow up on customer requests, payments, or support issues
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Provide customers with accurate information regarding Unifi loans, services, and promotions
Issue Resolution
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Resolve customer complaints and queries efficiently
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Escalate complex issues to supervisors or the relevant departments
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Maintain a high level of empathy, patience, and professionalism during calls
Documentation & Reporting
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Record all customer interactions clearly and accurately
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Maintain detailed logs using customer service software
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Ensure compliance with data privacy and company policies
Performance Management
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Achieve assigned call centre targets
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Maintain high call quality scores
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Support team initiatives and contribute to customer satisfaction goals
Minimum Requirements
To qualify for the Call Centre Agent job at Unifi Lusaka, applicants must meet the following requirements:
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Diploma or higher qualification
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Prior experience in customer service, call centre work, or related roles (advantageous)
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Excellent verbal and written communication skills
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Strong interpersonal and customer relations skills
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Ability to handle high call volumes in a fast-paced environment
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Good problem-solving abilities and attention to detail
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Proficiency in Microsoft Office applications
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Experience with customer service software
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Willingness to work evenings and weekends when required
Why Work at Unifi Zambia?
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Competitive compensation
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A fast-growing, innovative work environment
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Opportunity to gain experience in Africa’s leading micro-lending industry
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Supportive leadership and career development possibilities
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Exposure to digital systems and modern customer service practices
How to Apply (Unifi Zambia Application Process)
Interested candidates who meet the qualifications can apply online via the official Unifi Zambia recruitment portal:
👉 Apply here: unifizambia.simplify.hr/vacancy/vyj7h5
Closing Date: 13 December 2025
Early applications are encouraged as shortlisting happens on a rolling basis.
Conclusion
If you are looking for a customer service job in Zambia, a call centre opportunity in Lusaka, or a chance to join one of Africa’s top financial services companies, then the Unifi Call Centre Agent position is your ideal fit. Apply now and take the next step in your career with Unifi.