YES YOUTH – CONTACT CENTRE (DURBAN – UMHLANGA)
Company: Nedbank Limited
Location: Park Square Campus, Umhlanga Rocks, Durban North, KwaZulu-Natal
Reference Number: 142948
Closing Date: 14 November 2025
Contract Type: YES Youth Fixed-Term Contract (12 Months)
Start Date: 10 November 2025
Remuneration: Stipend (to cover basic living expenses – not a salary)
About the Programme
Nedbank is proud to be part of South Africa’s Youth Employment Service (YES) initiative, a public-private partnership led by the Presidency to combat youth unemployment. Through this programme, Nedbank aims to empower unemployed youth by providing meaningful work experience within the banking and financial services sector.
Participants will gain 12 months of valuable practical exposure that enhances employability, builds professional skills, and opens doors to future career opportunities. Upon successful completion, participants will receive a YES Programme Certificate, increasing their competitiveness in the formal job market.
Programme Purpose
Nedbank’s YES Youth initiative aims to:
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Provide unemployed young people with structured workplace experience;
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Contribute to skills development and employability in South Africa;
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Build a pipeline of potential future employees for Nedbank;
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Support Nedbank’s commitment to transformation, empowerment, and inclusive growth.
Placement Areas
Successful candidates will be placed in the Nedbank Contact Centre, within the following divisions:
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Personal Banking
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Private Banking
You will be based at the Nedbank Park Square Campus in Umhlanga, Durban North.
Key Responsibilities
Depending on the assigned department, participants will engage in service, sales, or collections roles that include:
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Providing excellent client service via telephone, email, and SMS.
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Promoting Nedbank’s values: integrity, respect, accountability, people-centredness, and client focus.
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Assisting clients with account, product, or payment-related queries.
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Building and maintaining positive client relationships through professional communication.
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Identifying and escalating opportunities to promote Nedbank’s products and services.
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Collections Department: Managing arrear accounts and reducing credit risk.
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Sales and Services: Delivering efficient service, resolving issues, and supporting sales targets.
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Maintaining accurate client records and adhering to company policies.
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Collaborating effectively with your team to meet performance goals and enhance client satisfaction.
Minimum Requirements
Applicants must meet all of the following criteria:
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Hold a Grade 12 (Matric) / National Senior Certificate.
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Be between the ages of 18 and 29 years (born between November 1995 and November 2007).
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Be currently unemployed and not studying full-time during the programme.
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Have never participated in another YES Programme.
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Be a South African citizen, classified under the B-BBEE Act (Black, Coloured, or Indian).
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Possess a valid South African ID.
Skills and Competencies Required
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Fluent in English (spoken and written).
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Knowledge of other South African languages is an advantage.
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Basic computer literacy – Microsoft Office and typing proficiency.
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Strong communication and customer service skills.
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Teamwork and ability to adapt to a fast-paced environment.
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Reliability and punctuality.
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Positive attitude with eagerness to learn and grow.
Working Conditions
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Must be willing to work 8-hour shifts, including weekends and public holidays if required.
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Work is onsite at the Nedbank Park Square Campus in Umhlanga Rocks.
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As this is a stipend-based position, candidates should reside within 30–35 km of Umhlanga to ensure affordability and consistent attendance.
Preferred residential areas include:
Umhlanga, La Lucia, Mount Edgecombe, Phoenix, Verulam, KwaMashu, Durban North, Morningside, Berea, Pinetown, Westville, New Germany, and surrounding suburbs.
Remuneration
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Participants will receive a monthly stipend to assist with basic living expenses.
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This stipend is not a full salary and will not cover relocation or long-distance commuting costs.
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The programme provides a structured development experience, not permanent employment.
Programme Benefits
✅ Gain 12 months of hands-on work experience in the banking and financial industry.
✅ Enhance your employability and professional skills.
✅ Receive a YES completion certificate recognized across industries.
✅ Work in a dynamic, professional corporate environment with one of South Africa’s leading banks.
✅ Access coaching, mentorship, and potential future career pathways within Nedbank.
Application Process
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Applications close on 14 November 2025.
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Only online applications submitted through the Nedbank careers portal will be considered.
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Shortlisted candidates will undergo assessments and interviews before placement.
For queries, contact the Nedbank Recruiting Team at:
+27 860 555 566
Candidate.support@ci.hr
Important Notes
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Appointment into the YES Programme does not guarantee permanent employment at Nedbank.
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Candidates must be available for the full 12-month duration.
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Preference will be given to applicants who meet Nedbank’s employment equity objectives.
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Nedbank provides a smoke-free environment for all employees and visitors.
Summary
This is an excellent opportunity for young, motivated, and unemployed South Africans seeking their first step into the professional world. The YES Youth Programme at Nedbank provides practical experience, skills development, and exposure to the financial services industry — setting participants up for future career success.
If you meet the eligibility requirements and are passionate about customer service and personal growth, apply before 14 November 2025 and take the first step toward a brighter future with Nedbank.