Job Description
Hollywoodbets has an exciting opportunity available for a Client Liaison Officer to be based at Team Support in Umhlanga, Durban. The position will be responsible for developing and implementing customer retention strategies and programs that will identify and retain core VIP customers, grow the VIP customer base, increase the betting activities of VIP customers and strengthen the company brand in order to drive revenue targets.
Minimum Requirements:
- Betting experience
- 1-2 years’ management experience
- Valid drivers license
Advantageous:
- A Diploma or Degree in a related field.
Key Responsibilities:
- Identify core VIP customers/punters based on a set of criteria across racing, soccer and other sports betting.
- To retain and strive to increase betting activity of a group of select VIP customers/punters through providing customer relationship and recognition interventions appropriate to the relevant customer profile with regards to racing, soccer and other sports.
- Increase the customer base to grow the group of VIP punters.
- Actively create relationships with select punters and coordinate events relevant to customer profile (type of punter and betting type).
- Accompanying punters to ensure a high level of personal attention whilst upholding the Hollywood brand.
- Measure the results of these strategies and report on the value add and return on investment.
- Meet financial targets and growth targets regarding VIP customer/punter betting activities and customer growth.
- Any other related duties that might be required.
Skills:
- Demonstrate strong interpersonal skills.
- Good business acumen and high ethical work standards.
- Demonstrates a high level of accountability
- Ability to build and maintain strong relationships.
- Ability to produce good quality results timeously.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
Fancy being a Hollywood Star?
Born and bred on the sunny coast of Durban, Hollywoodbets is a sports and entertainment betting operator in South Africa. Hollywoodbets has upmarket retail branches, in South Africa and Mozambique, where customers can bet in comfort and style. Our online, telephonic and cell phone betting platforms are state-of-the-art and allow our clients to conveniently place bets anywhere, anytime!
Hollywoodbets’ services consist of a wide range of betting options and include exciting products with a quicker turn-around like Betgames, Live and Casino Games, Lucky Numbers, as well as betting on all major sports. Has this built up your appetite? Then head on over to our Bunny Bar and treat your taste buds to our Famous Bunny Chow.
Hollywoodbets employs more than 5 600 Team Members nationwide, and has a Purple presence beyond local borders. We’re talking the United Kingdom, Ireland, Mozambique and Kenya, with more expansion into other African territories underway.
We have partnered with powerhouses both in South Africa and internationally. Joining our winning Team means being associated with sporting stars like the Hollywoodbets Dolphins and Cell C Sharks, as well as taking pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, and Hollywoodbets Greyville and Hollywoodbets Scottsville racecourses.
In 2021, we strengthened our support for women in sport by announcing our sponsorship of the Hollywoodbets Super League, South Africa’s premier women’s football league. Talking about football, we are the official South African betting partner for LaLiga. We got our first real taste of international sponsorships when we came on board as a principle partner for UK’s Premier League club, Brentford FC. Becoming the first South African betting operator to appear on the front of a Premier League jersey was a dream come true – and there’s much more in store. By you joining us, we look forward to doing a lot more together!
Our success is built on the Hollywood Values of Service Excellence, Commitment, Integrity, Innovation, Enthusiasm, Accountability and Ubuntu. Hollywoodbets has always placed the needs of the community at heart. Since 2012, through our My Community Programme, we were able to make a positive impact on thousands of lives. In 2021, we supported 890 charitable organisations, 141 sports development teams, 207 local schools, 208 tertiary students and 91 small to medium businesses – including our The Future is Bright bursary campaign where we have already assisted students. In September 2021, we also proudly founded the Hollywood Foundation. The Foundation executes initiatives to help local communities, assist with bridging the gaps found in sports within our country, and is on a mission to bring HOPE.
We are passionate about the career development of every one of our Stars and have an accredited in-house Training and Development company dedicated to helping Team Members take on more leadership roles – because within the Hollywood Group you have the opportunity to realise all your career goals.
We are in the business of creating stars.
So, are you ready to join the Purple Team?