UIF CLIENT SERVICE OFFICER (X7 POSTS)
The Department of Employment and Labour invites suitably qualified and competent candidates to apply for the position of UIF Client Service Officer, with seven (7) posts available across various Labour Centres. This position plays a critical role in delivering efficient, effective, and client-focused services related to the administration of the Unemployment Insurance Fund (UIF). Successful candidates will contribute to ensuring that eligible workers receive UIF benefits in a professional, transparent, and timely manner, in line with legislative and departmental requirements.
Salary
The successful candidates will receive a competitive salary of R269 499 per annum, in accordance with the applicable public service remuneration framework.
Centres and Reference Numbers
The posts are available at the following Labour Centres:
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Labour Centre: Modimolle – Ref No: HR4/4/6/120 (X4 Posts)
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Labour Centre: Tzaneen – Ref No: HR4/4/6/121 (X1 Post)
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Labour Centre: Lephalale – Ref No: HR4/4/6/122 (X1 Post)
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Labour Centre: Calvinia – Ref No: HR4/4/8/150 (X1 Post)
Applicants must clearly indicate the reference number of the post they are applying for.
Requirements
Applicants must be in possession of a Matriculation / Grade 12 / Senior Certificate. Candidates should demonstrate sound knowledge and understanding of the Unemployment Insurance Act and its Regulations, as well as the Unemployment Insurance Contributions Act. Knowledge of public sector legislation and frameworks, including the Public Finance Management Act (PFMA), Protection of Personal Information Act (POPIA), and Treasury Regulations, is essential.
In addition, candidates must have a good understanding of the Batho Pele Principles, departmental policies and procedures, UIF policies and procedures, customer care principles, and the UIF’s Vision, Mission, and Values. Familiarity with departmental guidelines and operational systems will be an added advantage.
Skills and Competencies
The successful candidates must demonstrate strong communication skills, both verbal and written, and the ability to interact professionally with clients from diverse backgrounds. Excellent interviewing and listening skills are required in order to accurately assess client needs and determine eligibility for UIF benefits. Candidates must also possess the ability to interpret and apply the Unemployment Insurance Act and the Contributions Act correctly.
Additional required competencies include computer literacy, time management, conflict management, and strong customer relations skills. Applicants should be analytical, detail-oriented, and able to work effectively under pressure. Good interpersonal skills, professional telephone etiquette, and the ability to work independently as well as within a team are essential. Successful candidates will also undergo on-the-job training related to UIF operational systems.
Duties and Responsibilities
The core responsibilities of the UIF Client Service Officer include providing effective screening services to clients visiting the Labour Centre. This involves assessing client information, verifying documentation, and determining eligibility for UIF benefits in line with applicable legislation.
The incumbent will be responsible for processing applications for UIF benefits, ensuring accuracy, completeness, and compliance with UIF policies and procedures. The role also includes the registration of payment continuation forms, as well as performing various administrative functions related to UIF service delivery. This position requires a high level of professionalism, confidentiality, and commitment to service excellence in order to uphold the principles of Batho Pele and promote public trust in the Department.